All orders made with Dear Lyla will be dispatched within 1-3 working days (working days exclude weekends and public holidays in Singapore).
If your order consists of backorder item(s) and split shipment was not chosen, we will only ship out your entire order based on the ETA stated in the product description of the backorder product page.
We are unable to guarantee any amendment of orders once your order has been confirmed after purchase and will not be held liable for any incorrect or duplicate orders placed for any delayed notification by you.
Delay in order processing and shipment by courier services can be expected during the peak periods (festive seasons) and sale periods. We seek your kind understanding on this. Delays caused by courier services are not our responsibility but we will do our best to assist to expedite the delivery when possible.
Please note backorder items (BO) are not instock. Please make a purchase only if you are alright with the waiting time and any unforeseen delays. We will only ship out your backorder items based on the ETA stated in the product description of the backorder product page.
If other instock item(s) are placed together in the same order, all items will only be dispatched when the backorder item arrives. If you would like your instock item(s) to be dispatched first, kindly opt for a separate backorder shipping at checkout.
Kindly note that there may be slight colour and measurements differences which will be within acceptable tolerance for Backorder batches. There is strictly no refund if one backs out of paid backorder.
Backorder slots are limited, extra stocks will be added only if our factory produces extra quantities or if there is any return. Please cart out the item you want early to avoid disappointment.
For Singapore orders, we accept payment via the following payment options:
- Major credit cards (Visa/Mastercard/American Express etc.)
- FavePay (5% cashback), Fave PayLater (1% cashback) & FavePay eCards (Pay $95, get $100)
- ShopBack PayLater
- GrabPay & Grab PayLater
- Atome instalment option with 0% interest
- Bank transfer
For international orders, we accept payment via major credit cards and PayPal.
For payment via FavePay, PayNow and Bank Transfer, please complete the payment as soon as your order has been submitted. Do note that the order will be automatically cancelled after 24 hours if payment is not received. After you’ve made the transfer, please update your transaction information (you can find the link in your account page under "My Order").
For payment via PayPal, you will be directed to PayPal payment page upon checking out. Please make payment immediately via the Stripe pop-up page to secure your order. Please do not click "back", cancel, or refresh at any point when making payment as this may disrupt the payment process as payments may not be synced on our server, and your order may be cancelled.
For payment via FavePay, GrabPay and Atome, instructions will be provided during payment to direct you to the respective apps to make payment. Please make payment immediately via the app to secure your order. Please do not click "back", cancel, or refresh at any point when making payment as this may disrupt the payment process as payments may not be synced on our server, and your order may be cancelled.
For payment via credit card, simply key in your credit card details at the payment page and click on “Pay Now” to confirm your purchase.
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
You will receive store credits in your Dear Lyla account for returning an order within 7 working days from when we receive your return parcel. The amount of store credit credited to your account will only include the amount paid for the item(s), excluding the original delivery fee.
- Store credits expire after 365 days from the date of receipt.
- Store credits are redeemable on merchandises at dearlyla.com only.
- Store credits are non-refundable, non-extensible and non-exchangeable for cash.
- Store credits are stackable with other discount codes during checkout.
- Any unused store credits are safely kept in your account, ready for use on your next purchase.
Gift cards are purchased online and sent electronically to your recipient of choice via email. Gift cards can be obtained as a gift from your friend.
Simply apply the Gift Card code at checkout. Kindly make sure the value has been offset from your order’s final amount before completing your purchase.
- Gift cards expire after 365 days from the date of receipt.
- Gift cards are redeemable on merchandise at dearlyla.com only.
- Gift cards are non-refundable, non-extensible, non-exchangeable for cash.
- Gift cards can be stackable with other discount codes during checkout.
- If the order value is less than the gift card value, the remaining value will be considered as forfeited.
- Dear Lyla reserves the right to refuse, cancel or hold for review any Gift Cards for suspected fraud, mistakenly issued in an incorrect denomination, or for other violations of Gift Card policies.
- All discount codes cannot be used to purchase Gift cards.