1) Free Local Standard Courier :

Dear Lyla provides free standard courier shipping via Ninja Van for all Singapore orders. 

You will receive the parcel tracking number from us via email once your order has been shipping out.

Local standard delivery takes 3 - 5 working days after placing of order.

 

2) Local Express Courier Delivery:

Dear Lyla ships via Ninja Van for express local deliveries. Express shipping is a fixed fee of $6.00. 

We will send you the tracking number via email once the item has been sent out for delivery. You will also receive SMS notification from Ninja Van on the day of delivery. 

Local express delivery takes 1 - 2 working days after placing of order.

 

3) Self-collection / Returns & Exchange via Appointment (Only available for Singapore & Johor Bahru orders)

For self-collection, you may collect at the following places:

Preferred Singapore Self-Collection/ Meet-up Locations

Seletar Mall (Fernvale LRT)

Pasir Ris MRT Station

International Plaza (Tanjong Pagar Mrt)

 

Preferred Johor Bahru Self-Collection/ Meet-up Locations

City Square Mall

KSL Mall

For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up. 

*Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping. 

 

4) Free Economical Courier Delivery (Malaysia Orders Only)

Dear Lyla offers free economical courier shipping via Ninja Van for our Malaysia customers. 

However, do note that our economical shipping usually has longer delivery lead times. Hence, please only choose this option if you do not need the item urgently. Please refer to the table below for the delivery lead time. 

Economical Malaysia Delivery (for orders of up to 2kg):

Location

Standard Delivery rates for orders up to 2 kg (up to approx. 4 - 6 items)

Delivery time

West Malaysia

FREE

4 - 9 working days upon order confirmation

East Malaysia

FREE

6 - 11 working days upon order confirmation

 

 

5) Standard International Courier Shipping:

Dear Lyla ships via Ninja Van for international standard shipping. We only offer standard shipping for certain countries as others are more economical to be shipped via Express shipping. You can expect to receive your purchases within 5-11 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

Standard International Delivery (for orders up to 2kg):

Location

Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items)

Standard Delivery rates for orders up to 1 kg (approx. 3 to 4 items)

Standard Delivery rates for orders 1 - 2 kg (approx. 4 - 6 items)

Delivery time

West Malaysia

SGD 2.50

SGD 3.50

SGD 4.50

2 - 4 working days upon order confirmation

East Malaysia

SGD 4.00

SGD 6.00

SGD 8.00

4 - 8 working days upon order confirmation

Jakarta

SGD 4.50

SGD 8.00

SGD 14.00

3 - 5 working days

Rest of Indonesia

SGD 5.50

SGD 9.00

SGD 15.00

4 - 11 working days upon order confirmation

Philippines

SGD 8.00

SGD 13.00

SGD 23.00

4 - 11 working days upon order confirmation

 

 

6) Express International Shipping:

Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2-4 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

Express International Delivery (for orders of up to 2kg):

Location

Express Delivery rates for orders up to 1 kg (approx. 3 - 4 items)

Express Delivery rates for orders 1 - 2 kg (approx 4 - 6 items)

Delivery time

Malaysia

SGD 15.00

SGD 20.00

2 - 3 days after order confirmation

Indonesia, Hong Kong, Taiwan, Thailand, Brunei, Philippines, Vietnam

SGD 20.00

SGD 30.00

3 -4 days after order confirmation

Australia, Japan, New Zealand, China

SGD 30.00

SGD 40.00

3-5 days after order confirmation

USA, Europe

SGD 40.00

SGD 55.00

3-5 days after order confirmation

*If your country is not listed above, please feel free to contact us to find out about the shipping rates.

 

7) Delivery of Backorder Items (BO):

If you purchased backorder item(s) together with in-stock item(s), your order will only be shipped after the BO stocks have arrived. 

If you would like your in-stock item(s) to be shipped first, please separate your BO item(s) in a separate order.