Shipping & Self-collection
1) Free Local Standard Courier:
Dear Lyla provides FREE standard courier shipping via J&T Express/Janio for all Singapore orders.
You will receive the parcel tracking number from us via email once your order has been shipped out.
Local standard delivery takes 2 - 4 working days after placing of order.
2) Express Delivery: Dear Lyla provides express delivery via Grab Express at a flat rate of $15. You will receive the delivery tracking link from us via email once your order has been dispatched. Express delivery will be delivered by the next day after placing of order. 3) Self-collection/Returns & Exchanges via Appointment:
For self-collection/meet-up, book an appointment with us to collect your parcel at our preferred locations: - 416B Fernvale Link (3 mins walk from Layar LRT) - 411 Pasir Ris Drive 6 (8 mins walk from Pasir Ris MRT) *Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping. 4) Delivery of Backorder/Preorder Items (BO/PO): If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.
If you wish to receive the instock item(s) first, please separate your BO/PO item(s) in a separate order. *Please note BO/PO(s) are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays. This applies to orders consist of Backorder items which have different ETA as well.
For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up.
1) Standard International Courier Shipping:
Dear Lyla ships via J&T Express for international standard shipping. You can expect to receive your purchases within 4-7 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
Standard International Delivery (for orders up to 2kg):
|
Location |
Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items) |
Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items) |
Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) |
Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items) |
Delivery time |
|
West Malaysia |
SGD 4.00 |
SGD 7.00 |
SGD 9.50 |
SGD 11.00 |
4 - 7 working days upon order confirmation |
|
East Malaysia |
SGD 6.50 |
SGD 7.50 |
SGD 11.00 |
SGD 14.00 |
4 - 7 working days upon order confirmation |
*NOTE: *Kindly expect delays during this period.
2) Express International Shipping:
Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2-4 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
Kindly note that for international orders, there might be taxes or duty fees. These will be payable by the customer. Express International Delivery (for orders of up to 2kg): Location Express Delivery rates for orders up to 0.5 kg (approx. 1 - 2 items) Express Delivery rates for orders 0.5 - 1 kg (approx. 3 - 4 items) Express Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) Express Delivery rates for orders 1.5 - 2 kg (approx 5 - 8 items) Delivery time Malaysia SGD 47.00 SGD 49.00 SGD 55.00 SGD 60.00 2 - 3 days after order confirmation *NOTE: *Kindly expect delays during this period. 3) Delivery of Backorder/Preorder Items (BO/PO): If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.
If you wish to receive the instock item(s) first, please separate your BO/PO item(s) in a separate order. *Please note BO/PO(s) are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays. This applies to orders consist of Backorder items which have different ETA as well.
1) Standard International Courier Shipping:
Dear Lyla ships via J&T Express for international standard shipping. You can expect to receive your purchases within 3 - 8 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.
Standard International Delivery (for orders up to 2kg):
|
Location |
Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items) |
Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items) |
Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) |
Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items) |
Delivery time |
|
Hong Kong, Indonesia, Brunei, Taiwan, Thailand |
SGD 11.00 |
SGD 14.50 |
SGD 18.00 |
SGD 22.00 |
3 - 7 working days upon order confirmation |
|
Australia, New Zealand |
SGD 16.00 |
SGD 22.00 |
SGD 28.00 |
SGD 34.00 |
4 - 8 working days upon order confirmation |
|
Vietnam, Korea |
SGD 13.50 |
SGD 19.00 |
SGD 24.50 |
SGD 29.50 |
3 - 7 working days upon order confirmation |
*NOTE: There may be slight delays during this period.
2) Express International Shipping:
Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2 - 5 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.
Express International Delivery (for orders of up to 2kg):
|
Location |
Express Delivery rates for orders up to 0.5 kg (approx. 1 - 2 items) |
Express Delivery rates for orders 0.5 - 1 kg (approx. 3 - 4 items) |
Express Delivery rates for orders 1 - 1.5 kg (approx 4 - 6 items) |
Express Delivery rates for orders 1.5 - 2 kg (approx 5 - 8 items) |
Delivery time |
|
Indonesia, Hong Kong, Taiwan, Thailand, Brunei, Philippines, Vietnam |
SGD 56.00 |
SGD 65.00 |
SGD 73.00 |
SGD 82.00 |
3 -4 days after order confirmation |
|
Australia, Japan, New Zealand |
SGD 57.00 |
SGD 73.00 |
SGD 88.00 |
SGD 103.00 |
3-5 days after order confirmation |
|
USA, Canada, Europe |
SGD 79.00 |
SGD 97.00 |
SGD 117.00 |
SGD 136.00 |
3-5 days after order confirmation |
*If your country is not listed above, please feel free to contact us to find out about the shipping rates.
*NOTE: There may be slight delays during this period.
3) Delivery of Backorder/Preorder Items (BO/PO):
If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived. If you wish to receive the instock item(s) first, please separate your BO/PO item(s) in a separate order.
*Please note BO/PO(s) are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays.
This applies to orders consist of Backorder items which have different ETA as well.