1) Free Local Standard Courier:

Dear Lyla provides FREE standard courier shipping via Ninja Van/J&T Express/Janio for all Singapore orders. 

You will receive the parcel tracking number from us via email once your order has been shipped out.

Local standard delivery takes 3 - 5 working days after placing of order.

*NOTE: There may be slight delays during this period.

 

2) Local Express Courier Delivery:

Dear Lyla ships via Ninja Van/J&T Express/Janio for express local deliveries. Express shipping is a fixed fee of $4.50. 

We will send you the tracking number via email once the item has been sent out for delivery. You will also receive SMS notification from Ninja Van or J&T Express on the day of delivery. 

Local express delivery takes 1 - 2 working days after placing of order.

*NOTE: There may be slight delays during this period.

 

3) Self-collection/Returns & Exchanges via Appointment:

For self-collection/meet-up, book an appointment with us to collect your parcel at our preferred locations:

The Showcase, NEX (Serangoon)

Seletar Mall (Fernvale LRT)

White Sands Mall (Pasir Ris MRT)

International Plaza (Tanjong Pagar MRT)

 

For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up. 

*Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping. 

 

4) Delivery of Backorder/Preorder Items (BO/PO):

If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.  If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.

*Please note BOs are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays.

*NOTE: Due to the current situation, we are unable to provide Free Economical Courier Delivery to Malaysia at the moment. You may still opt for Standard Courier Shipping for Malaysia orders. Please expect delays for all Malaysia orders during CMCO period. We seek your understanding on this.

1) Free Economical Courier Delivery (Malaysia Orders Only):

Dear Lyla offers free economical courier shipping via Ninja Van for our Malaysia customers. 

However, do note that our economical shipping usually has longer delivery lead times. Hence, please only choose this option if you do not need the item urgently. Please refer to the table below for the delivery lead time. 

Economical Malaysia Delivery (for orders of up to 2kg):

Location

Economical Courier Delivery rates for orders up to 2 kg (up to approx. 4 - 6 items)

Delivery time

West Malaysia

FREE

6 - 12 working days upon order confirmation

East Malaysia

FREE

7 - 14 working days upon order confirmation

*NOTE: Free Economical Courier Delivery is temporarily unavailable. Please opt for Standard Courier Shipping.

 

2) Standard International Courier Shipping:

Dear Lyla ships via Janio Asia/Ninja Van for international standard shipping. We only offer standard shipping for certain countries as others are more economical to be shipped via Express shipping. You can expect to receive your purchases within 4-11 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

Standard International Delivery (for orders up to 2kg):

Location

Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items)

Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items)

Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items)

Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items)

Delivery time

West Malaysia

SGD 2.50

SGD 3.50

SGD 4.50

SGD 5.50

4 - 8 working days upon order confirmation

East Malaysia

SGD 6.50

SGD 8.50

SGD 11.50

SGD 13.50

4 - 11 working days upon order confirmation

*NOTE: *Kindly expect delays during CMCO period.

 

3) Express International Shipping:

Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2-4 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

Kindly note that for international orders, there might be taxes or duty fees. These will be payable by the customer.

Express International Delivery (for orders of up to 2kg):

Location

Express Delivery rates for orders up to 1 kg (approx. 1 - 4 items)

Express Delivery rates for orders 1 - 2 kg (approx 4 - 8 items)

Delivery time

Malaysia

SGD 15.00

SGD 20.00

2 - 3 days after order confirmation

*NOTE: *Kindly expect delays during CMCO period.

 

4) Self-collection / Returns & Exchanges via Appointment (For Johor Bahru Only):
(*NOTE: Self-collection option is temporarily unavailable from 7 April until further notice)

For self-collection/meet-up, you may collect at the following places:

City Square Mall

KSL Mall

 

For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up. 

*Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping. 

 

5) Delivery of Backorder/Preorder Items (BO/PO):

If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.  If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.

*Please note BOs are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays.

1) Standard International Courier Shipping:

Dear Lyla ships via Ninja Van/Janio Asia for international standard shipping. We only offer standard shipping for certain countries as others are more economical to be shipped via Express shipping. You can expect to receive your purchases within 3 - 15 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.

Standard International Delivery (for orders up to 2kg):

Location

Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items)

Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items)

Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items)

Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items)

Delivery time

Jakarta (Jabodetabek)

SGD 5.50

SGD 10.50

SGD 16.50

SGD 20.50

3 - 8 working days upon order confirmation

Java

SGD 7.50

SGD 11.50

SGD 18.50

SGD 22.50

4 - 11 working days upon order confirmation

Rest of Indonesia

SGD 12.50

SGD 16.50

Kindly opt for express delivery

Kindly opt for express delivery

4 - 15 working days upon order confirmation

Hong Kong

SGD 7.50

SGD 8.50

SGD 9.50

SGD 10.50

3 - 8 working days upon order confirmation

Taiwan

SGD 7.50

SGD 10.50

SGD 13.50

SGD 16.50

3 - 8 working days upon order confirmation

Thailand

SGD 10.50

SGD 15.50

SGD 17.50

SGD 22.50

3 - 8 working days upon order confirmation

Philippines

SGD 13.50

Kindly opt for express delivery

SGD 25.50

Kindly opt for express delivery

3 - 15 working days upon order confirmation

Vietnam

SGD 12.50

SGD 18.50

SGD 25.50

Kindly opt for express delivery

3 - 12 working days upon order confirmation

*NOTE: There may be slight delays during this period.

 

2) Express International Shipping:

Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2 - 5 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.

*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.

Express International Delivery (for orders of up to 2kg):

Location

Express Delivery rates for orders up to 1 kg (approx. 1 - 4 items)

Express Delivery rates for orders 1 - 2 kg (approx 4 - 8 items)

Delivery time

Indonesia, Hong Kong, Taiwan, Thailand, Brunei, Philippines, Vietnam

SGD 20.00

SGD 30.00

3 -4 days after order confirmation

Australia, Japan, New Zealand, China

SGD 30.00

SGD 40.00

3-5 days after order confirmation

USA, Canada, Europe

SGD 40.00

SGD 55.00

3-5 days after order confirmation

*If your country is not listed above, please feel free to contact us to find out about the shipping rates.

*NOTE: There may be slight delays during this period.

 

3) Delivery of Backorder/Preorder Items (BO/PO):

If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.  If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.

*Please note BOs are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays.