Shipping & Self-collection
*NOTE: All orders placed from 11 Feb 2021 (Fri) - 18 Feb 2021 (Thurs) will only be shipped from 19 Feb 2021 (Fri) onwards.
1) Free Local Standard Courier:
Dear Lyla provides FREE standard courier shipping via Ninja Van/J&T Express/Janio for all Singapore orders.
You will receive the parcel tracking number from us via email once your order has been shipped out.
Local standard delivery takes 3 - 5 working days after placing of order.
*NOTE: There may be slight delays during this period.
2) Local Express Courier Delivery:
Dear Lyla ships via Ninja Van/J&T Express/Janio for express local deliveries. Express shipping is a fixed fee of $4.50.
*Express shipping is at a discount price of $1.88 from 1st Feb - 10th Feb.
We will send you the tracking number via email once the item has been sent out for delivery. You will also receive SMS notification from Ninja Van or J&T Express on the day of delivery.
Local express delivery takes 1 - 2 working days after placing of order.
*NOTE: There may be slight delays during this period.
3) Self-collection/Returns & Exchanges via Appointment:
For self-collection/meet-up, book an appointment with us to collect your parcel at our preferred locations:
|
The Showcase, NEX (Serangoon) *No operations from 11 Feb, 5pm till 13 Feb, resume on 14 Feb |
Seletar Mall (Fernvale LRT) |
|
White Sands Mall (Pasir Ris MRT) |
|
International Plaza (Tanjong Pagar MRT) |
For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up.
*Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping.
4) Delivery of Backorder/Preorder Items (BO/PO):
If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.
If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.
*However, for orders placed without discount code, if your order contains BO and instock, we will assist to ship out instock first.
*NOTE: All orders placed from 11 Feb 2021 (Fri) - 18 Feb 2021 (Thurs) will only be shipped from 19 Feb 2021 (Fri) onwards. Due to the current situation, we are unable to provide Free Economical Courier Delivery to Malaysia at the moment. You may still opt for Standard Courier Shipping for Malaysia orders. We offer FREE Standard Courier Shipping to Malaysia for orders above $100. Please expect delays for all Malaysia orders during CMCO period. We seek your understanding on this.
1) Free Economical Courier Delivery (Malaysia Orders Only):
Dear Lyla offers free economical courier shipping via Ninja Van for our Malaysia customers.
However, do note that our economical shipping usually has longer delivery lead times. Hence, please only choose this option if you do not need the item urgently. Please refer to the table below for the delivery lead time.
Economical Malaysia Delivery (for orders of up to 2kg):
|
Location |
Economical Courier Delivery rates for orders up to 2 kg (up to approx. 4 - 6 items) |
Delivery time |
|
West Malaysia |
FREE |
6 - 12 working days upon order confirmation |
|
East Malaysia |
FREE |
7 - 14 working days upon order confirmation |
*NOTE: Free Economical Courier Delivery is temporarily unavailable. Please opt for Standard Courier Shipping.
2) Standard International Courier Shipping:
Dear Lyla offers FREE Standard Courier Shipping to Malaysia for orders above $100.
Dear Lyla ships via Janio Asia/Ninja Van for international standard shipping. You can expect to receive your purchases within 4-11 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
Standard International Delivery (for orders up to 2kg):
|
Location |
Standard Delivery rates for orders above $100 |
Delivery time |
|
West & East Malaysia |
FREE |
4 - 8 working days upon order confirmation |
|
Location |
Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items) |
Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items) |
Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) |
Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items) |
Delivery time |
|
West Malaysia |
SGD 2.50 |
SGD 3.50 |
SGD 4.50 |
SGD 5.50 |
4 - 8 working days upon order confirmation |
|
East Malaysia |
SGD 6.50 |
SGD 8.50 |
SGD 11.50 |
SGD 13.50 |
4 - 11 working days upon order confirmation |
*NOTE: *Kindly expect delays during CMCO period.
3) Express International Shipping:
Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2-4 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
Kindly note that for international orders, there might be taxes or duty fees. These will be payable by the customer. Express International Delivery (for orders of up to 2kg): Location Express Delivery rates for orders up to 1 kg (approx. 1 - 4 items) Express Delivery rates for orders 1 - 2 kg (approx 4 - 8 items) Delivery time Malaysia SGD 15.00 SGD 20.00 2 - 3 days after order confirmation *NOTE: *Kindly expect delays during CMCO period. 4) Self-collection / Returns & Exchanges via Appointment (For Johor Bahru Only):
For self-collection/meet-up, you may collect at the following places: City Square Mall KSL Mall For other locations, it would be subjected to the agreement of Dear Lyla. You may make your request when we contact you to arrange for the meet-up. *Note: This service is strictly by appointment and is subjected to availability of Dear Lyla, do take note that it may take a longer time for you to receive your items by self-collection as compared to standard shipping. 5) Delivery of Backorder/Preorder Items (BO/PO): If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived.
If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.
(*NOTE: Self-collection option is temporarily unavailable from 7 April until further notice)
*NOTE: All orders placed from 11 Feb 2021 (Fri) - 18 Feb 2021 (Thurs) will only be shipped from 19 Feb 2021 (Fri) onwards.
1) Standard International Courier Shipping:
Dear Lyla ships via Ninja Van/Janio Asia for international standard shipping. We only offer standard shipping for certain countries as others are more economical to be shipped via Express shipping. You can expect to receive your purchases within 3 - 15 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.
Standard International Delivery (for orders up to 2kg):
|
Location |
Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items) |
Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items) |
Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) |
Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items) |
Delivery time |
|
Jakarta (Jabodetabek) |
SGD 5.50 |
SGD 10.50 |
SGD 16.50 |
SGD 20.50 |
3 - 8 working days upon order confirmation |
|
Java |
SGD 7.50 |
SGD 11.50 |
SGD 18.50 |
SGD 22.50 |
4 - 11 working days upon order confirmation |
|
Rest of Indonesia |
SGD 12.50 |
SGD 16.50 |
Kindly opt for express delivery |
Kindly opt for express delivery |
4 - 15 working days upon order confirmation |
|
Hong Kong |
SGD 7.50 |
SGD 8.50 |
SGD 9.50 |
SGD 10.50 |
3 - 8 working days upon order confirmation |
|
Taiwan |
SGD 7.50 |
SGD 10.50 |
SGD 13.50 |
SGD 16.50 |
3 - 8 working days upon order confirmation |
|
Thailand |
SGD 10.50 |
SGD 15.50 |
SGD 17.50 |
SGD 22.50 |
3 - 8 working days upon order confirmation |
|
Philippines |
SGD 13.50 |
Kindly opt for express delivery |
SGD 25.50 |
Kindly opt for express delivery |
3 - 15 working days upon order confirmation |
|
Vietnam |
SGD 12.50 |
SGD 18.50 |
SGD 25.50 |
Kindly opt for express delivery |
3 - 12 working days upon order confirmation |
*NOTE: There may be slight delays during this period.
2) Express International Shipping:
Dear Lyla ships via DHL for international express shipping. You can expect to receive your purchases within 2 - 5 working days (subjected to custom clearance or other unforeseen circumstances) after payment has been made.
*Kindly note that for international orders, there might be VAT, import duties and taxes. These will be payable by the customer.
Express International Delivery (for orders of up to 2kg):
|
Location |
Express Delivery rates for orders up to 1 kg (approx. 1 - 4 items) |
Express Delivery rates for orders 1 - 2 kg (approx 4 - 8 items) |
Delivery time |
|
Indonesia, Hong Kong, Taiwan, Thailand, Brunei, Philippines, Vietnam |
SGD 20.00 |
SGD 30.00 |
3 -4 days after order confirmation |
|
Australia, Japan, New Zealand |
SGD 30.00 |
SGD 40.00 |
3-5 days after order confirmation |
|
USA, Canada, Europe |
SGD 40.00 |
SGD 55.00 |
3-5 days after order confirmation |
|
Location |
Standard Delivery rates for orders up to 0.5 kg (approx. 1 to 2 items) |
Standard Delivery rates for orders 0.5 - 1 kg (approx. 3 to 4 items) |
Standard Delivery rates for orders 1 - 1.5 kg (approx. 4 - 6 items) |
Standard Delivery rates for orders 1.5 - 2 kg (approx. 5 - 8 items) |
Delivery time |
|
China (Guangdong, Guangxi, Fujian, Hainan) |
SGD 19.00 |
SGD 21.00 |
SGD 26.00 |
SGD 29.00 |
3 - 5 working days upon order confirmation |
|
The Rest of China |
SGD 22.00 |
SGD 25.00 |
SGD 32.00 |
SGD 40.00 |
3 - 5 working days upon order confirmation |
*If your country is not listed above, please feel free to contact us to find out about the shipping rates.
*NOTE: There may be slight delays during this period.
3) Delivery of Backorder/Preorder Items (BO/PO):
If you purchased backorder/preorder item(s) together with in-stock item(s), your order will only be shipped after the BO/PO stocks have arrived. If you would like your in-stock item(s) to be shipped first, please separate your BO/PO item(s) in a separate order.
*Please note BOs are not instocks. Please make a purchase only if you are alright with the waiting time and any unforeseen delays.