For local orders, we accept payment via PayNow, bank transfer, major credit cards (Visa/Mastercard) as well as PayPal. We also offer 3% instant cashback via FavePay, GrabPay and instalment option with 0% interest via Atome.
For international orders, we accept payment via major credit cards and PayPal.
- For payment via bank transfer and PayNow, please complete the payment as soon as your order has been submitted. Do note that the order will be automatically cancelled after 24 hours if payment is not received. After you’ve made the transfer, please notify us by sending us the proof of payment via Facebook messenger or email at firstname.lastname@example.org.
- For payment via PayPal, you will be directed to PayPal payment page upon checking out. Please make payment immediately via the Stripe pop-up page to secure your order. Please do not click "back", cancel or refresh at any point when making payment as this may disrupt the payment process as payments may not be synced on our server, and your order may be cancelled.
- For payment via credit card, simply key in your credit card details at the payment page and click on “Pay Now” to confirm your purchase.
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
You will receive store credits when you are returning an order. The amount of store credit credited to your account will only include the amount paid for the item(s), excluding the original delivery fee.
Store credit is credit added to your user account that you can use towards the purchase of an item sold on Dear Lyla’s website. There is no expiry date for Dear Lyla’s store credit. Store credit is strictly non-refundable and non-transferable to another user account. Store credit can't be used in combination with any other discount codes. Store credits cannot be used to exchange for cash.
When placing an order with a valid discount code, please ensure to input the code and click ‘APPLY’ before checking out for discount to be valid. Do note that only one discount code can be used per order.
Discount codes may or may not come with an expiry date as well as terms and conditions. This will be informed accordingly when the discount code is provided to you. You will have to use the discount code before the expiry date and fulfil the terms and conditions of the discount for it to be applied to your order.
Orders placed using discounts are not applicable for returns and can only be exchanged for a different design or different size of the same item. Exchange shipment to be covered by the buyer (you may opt for meet-up option to save on mailing fee).